Shipping Policy
Shipping Policy for Vetra England
At Vetra England, we strive to provide a seamless shopping experience for our customers. Below are the details of our shipping policy:
Shipping Times
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Our standard delivery time is 6 to 12 days, with most orders arriving within 9 days.
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In the rare event that your order takes longer than 12 days to arrive, we will offer you $5 cashback or store credit as a gesture of goodwill.
Shipping Methods
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We primarily ship through DHL for reliable and fast delivery.
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The shipping fee is $5, but we offer free shipping on certain items or for orders exceeding a specific amount. Details of free shipping eligibility will be available at checkout.
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If we use a courier service other than DHL for your order, this will be clearly mentioned in the shipping confirmation email.
Tracking Information
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A tracking code will be provided via email once your order has been shipped, allowing you to monitor your delivery status in real time.
Delivery Locations
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We deliver primarily to home addresses, but in some cases, you may need to collect your parcel from a local pickup point. Specific details will be provided if this is applicable.
Return Shipping
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Please note that we do not cover the cost of return shipping fees. If you need to return an item, the cost of shipping the product back to us will be your responsibility.
If you have any further questions or concerns about our shipping policy, please feel free to contact our customer support team. We’re here to help!
